Shipping Policy

At MacG Timber Designs, every piece is carefully handcrafted, packaged, and prepared for shipment. We take great care to ensure your order arrives safely and in the same condition in which it left our workshop.

Processing & Production Times

Because our products are handcrafted, processing times may vary depending on the type, size, complexity, and customization of your order.

Ready-to-ship items: Typically ship within 3–5 business days.
Custom or personalized orders: Processing times will be provided at the time of purchase and may vary depending on the project.
Business days are Monday through Friday and exclude holidays.

For larger or highly customized projects, we will communicate the estimated completion and shipping timeline with you before production begins.

Shipping

Orders are shipped using a carrier and service selected by MacG Timber Designs based on the size, weight, destination, and nature of the order.

Once your order has shipped, you will receive tracking information when available.

Please ensure that your shipping address is accurate and complete when placing your order. MacG Timber Designs is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Shipping Delays

While we do our best to ship orders within the estimated timeframe, shipping times are ultimately controlled by the carrier once your package leaves our workshop.

MacG Timber Designs is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, incorrect addresses, or other circumstances beyond our control.

Damaged Packages

We carefully package our products to help prevent damage during transit. However, if your package arrives damaged, please contact us as soon as possible.

For damaged shipments, please:

Take photographs of the package before opening it.
Take photographs of the damaged product and packaging materials.
Contact MacG Timber Designs within 48 hours of delivery.
Provide your order information and photographs so we can evaluate the situation and determine the appropriate resolution.

Please retain the original packaging and damaged item until the matter has been resolved.

Lost or Missing Packages

Once an order has been shipped and tracking confirms delivery, MacG Timber Designs is not responsible for packages that are lost, stolen, or misdelivered by the carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, please first contact the shipping carrier and check with household members, neighbors, and your local delivery location.

We will be happy to assist with providing available tracking information or documentation related to your shipment.

Local Pickup & Delivery

Local pickup or delivery may be available for certain orders. Availability, scheduling, and any applicable delivery fees will be discussed and agreed upon before the order is completed.

Custom & Oversized Orders

Large, heavy, or unusually shaped woodworking projects may require special shipping arrangements. Shipping costs and delivery methods for these orders may differ from standard shipping rates.

Customers will be informed of any applicable additional shipping charges before shipment.

Our Commitment

We understand that purchasing a handcrafted item is an investment. We carefully inspect and package every order before it leaves our workshop and strive to provide a smooth experience from purchase through delivery.

If you have any questions or concerns regarding your shipment, please contact us. We will always make a reasonable effort to work with you toward a satisfactory resolution.